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3 Day Dead on Arrival (DOA) Guarantee: If your item arrives damaged or is not working, please follow the warranty process and contact their Support Center for RMA authorization within 3 days of the order being received. After returning the product to them, they can send you a new item free of charge (they will reimburse you the return shipping cost), or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at GearBest. 14 Day Unconditional Refund Guarantee for Unopened & Unused Items:If for whatever reason you do not want your item within 14 days of receiving it, you may also contact them for a return and refund. Kindly note that in such cases the return shipping fee is the customers responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund. 45 Day Money Back Guarantee: For most items, in the unlikely situation that your product is faulty, you can send it back to them for a refund or item exchange within 45 days of receiving it. Return shipping reimbursement is excluded.